Privacy Policy

Effective date: April 11, 2026
Last updated: May 15, 2026

This Privacy Policy explains how Monorex (“Monorex,” “we,” “us,” or “our”) collects, uses, shares, and protects personal data when you visit monorex.ai, use app.monorex.ai, create an account, use our services, join a waitlist, complete a survey, request beta access, or otherwise interact with us.

1. Who we are

Monorex is a read-only trading intelligence and analytics service. Monorex does not execute trades, transmit orders, hold customer funds, provide custody, manage portfolios, or provide personalised investment advice.

Business contact

Service name: Monorex
Contact email: info@monorex.ai

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at info@monorex.ai.

2. Scope

This Privacy Policy applies to:

  • visitors to our marketing website;
  • users of our application and related services;
  • prospective customers who contact us;
  • subscribers, trial users and beta users;
  • waitlist, survey and feedback participants;
  • business contacts and support contacts.

This Privacy Policy does not apply to third-party websites, brokers, exchanges, social networks, payment providers, survey tools or other third-party services that have their own privacy notices.

3. Personal data we collect

Depending on how you use Monorex, we may collect the following categories of personal data.

A. Account and contact data

  • name;
  • email address;
  • password hash or authentication credentials;
  • profile and account preferences;
  • communication preferences;
  • support communications.

B. Billing and subscription data

If paid plans, subscriptions or checkout flows are enabled, we may collect or receive limited billing and transaction metadata, such as:

  • subscription status;
  • plan type;
  • billing country;
  • tax or VAT information where applicable;
  • transaction identifiers;
  • invoice identifiers;
  • limited purchase or subscription metadata received from a payment provider.

Important: We do not store full card numbers or full payment card details on Monorex systems. If we use a third-party payment provider or merchant of record in the future, that provider’s own privacy notice and terms may also apply to the payment transaction.

At the time this Privacy Policy is published, Monorex does not operate an active Paddle checkout. If Paddle or another payment provider is enabled later, this Privacy Policy may be updated or supplemented to reflect that provider.

C. Product usage and technical data

  • IP address;
  • device, browser, operating system and approximate location derived from IP;
  • log data, diagnostics, error reports and security events;
  • session information and authentication events;
  • analytics and event data about how the website or application is used;
  • feature usage, page views, clicks, workspace activity and product interaction data.

D. Trading, account analytics and read-only connection data

When you use Monorex analytics features, we may collect, process or generate data such as:

  • uploaded statement files;
  • imported trade history and position history;
  • trading account metadata;
  • account metrics, scorecards and behaviour analytics;
  • historical performance metrics;
  • risk indicators and guardrail events;
  • watchlists, preferences, symbols, assets, alerts and workspace configuration;
  • read-only live account snapshots where supported, such as balance, equity, margin, open positions and related account state;
  • read-only API connection metadata where applicable;
  • masked or encrypted connection credentials where required to operate a supported read-only connection;
  • other data you choose to provide in connection with analytics, account review or product features.

Monorex is designed as a read-only analytics layer. We do not use trading connection data to place, modify or cancel trades on your behalf.

E. AI Coach and automated analysis data

When you use AI Coach or AI-assisted features, we may process:

  • your prompts and questions;
  • selected screen context;
  • selected symbol, market, news, video, pattern or workspace context;
  • imported account metrics, scorecard data, risk indicators and guardrail events;
  • relevant product data needed to generate an answer;
  • AI response metadata, diagnostics and logs needed for reliability, abuse prevention, safety and product improvement.

AI Coach is designed to explain market context, account analytics, behaviour patterns and risk indicators. It does not execute trades, route orders, manage funds or provide personal investment advice.

We do not use customer trading data, imported trade history, account analytics, read-only account snapshots or broker/exchange connection data to train AI models.

We do not sell customer trading data or account analytics data.

F. Waitlist, survey, beta and product feedback data

If you join a waitlist, complete a survey, request beta access, participate in customer discovery or provide feedback, we may collect:

  • email address, if you choose to provide it;
  • country or region;
  • trading experience level;
  • markets or asset classes of interest;
  • current tools or platforms used;
  • product preferences;
  • pricing feedback;
  • beta interest;
  • survey responses;
  • free-text comments;
  • timestamps;
  • referral source, campaign source or UTM metadata;
  • technical metadata used to prevent duplicate or abusive submissions.

We may use aggregated or anonymised survey and feedback results for product planning, market validation, investor or business documentation, and service improvement. We do not publish your personal identity in public materials without your permission.

G. Cookies and similar technologies

We use cookies and similar technologies for site functionality, authentication, security, analytics and user experience. See our Cookie Policy for more details.

4. How we collect data

We collect personal data:

  • directly from you when you create an account, upload files, use AI Coach, join a waitlist, complete a survey, request beta access, contact us or provide feedback;
  • automatically when you visit or use our website or application;
  • from service providers that help us operate, secure, analyse or improve the service;
  • from payment providers if paid plans, subscriptions or checkout flows are enabled;
  • from brokers, exchanges or data sources only when you choose to connect or provide data through supported read-only or import workflows.

5. How we use personal data

A. To provide and operate the service

We use personal data to:

  • create and manage accounts;
  • authenticate users;
  • process uploaded files and imported trade history;
  • display analytics, scorecards, account metrics and product dashboards;
  • provide AI Coach and related product features;
  • support watchlists, alerts, workspaces and account review features;
  • maintain product functionality, reliability and availability.

B. To provide AI-assisted analytics and risk review

We may use relevant product and account data to:

  • explain scorecard results;
  • explain risk indicators;
  • identify behaviour patterns;
  • provide account review context;
  • explain market, news, video or pattern context;
  • support guardrails and risk-awareness workflows;
  • respond to AI Coach questions;
  • improve safety, reliability and product quality.

AI-assisted features are designed for educational, analytical and decision-support purposes. They do not replace your own judgement and do not constitute personalised investment advice.

C. To manage subscriptions and transactions

If paid plans or subscription features are enabled, we may use billing-related data to:

  • activate paid plans;
  • maintain billing and subscription records;
  • handle subscription changes, renewals, cancellations and support;
  • communicate with payment providers regarding purchases, refunds, disputes, fraud prevention and compliance.

D. To improve and secure the service

We use personal data to:

  • monitor performance, bugs, abuse and security incidents;
  • troubleshoot technical problems;
  • prevent fraud, misuse or unauthorised access;
  • understand usage patterns;
  • improve features, user experience and product reliability;
  • test and improve AI Coach safety, product language and response quality.

E. To communicate with you

We may use your contact data to:

  • send service notices;
  • send account, security and product notifications;
  • respond to support requests;
  • send confirmations, receipts or subscription notices where applicable;
  • send product updates or marketing communications where permitted by law and subject to your preferences.

F. To comply with legal obligations and protect rights

We may use personal data to:

  • maintain records required by law;
  • respond to lawful requests, disputes or enforcement matters;
  • protect our rights, users, service providers and the public;
  • enforce our terms and policies.

6. Legal bases for processing

Where applicable under privacy law, including UK GDPR or GDPR, we process personal data under one or more of the following legal bases:

  • performance of a contract, where processing is necessary to provide the service you requested;
  • legitimate interests, such as operating, improving and securing the service, preventing abuse, understanding product usage and developing analytics features;
  • consent, where required for optional marketing, certain cookies, surveys or specific data uses;
  • compliance with legal obligations, where processing is required by law.

7. AI Coach, automated analysis and automated decision-making

Monorex uses AI-assisted features to help explain account analytics, market context, behaviour patterns, risk indicators and product information.

Monorex does not use AI Coach outputs to make solely automated decisions that produce legal or similarly significant effects on users.

Monorex does not use AI Coach outputs to:

  • execute trades;
  • open, close, increase or reduce positions;
  • route orders;
  • approve or reject financial products;
  • manage portfolios;
  • manage user funds;
  • make legally binding decisions about users;
  • determine a user’s eligibility for financial products;
  • provide personalised investment advice or personal recommendations.

AI Coach responses are intended to support review, education, analysis and risk awareness. You remain responsible for your own decisions.

8. Payments and payment providers

At the time this Privacy Policy is published, Monorex does not operate an active Paddle checkout.

If Monorex enables paid plans, subscriptions or checkout flows, we may use a third-party payment provider or merchant of record to process payments. In that case:

  • the payment provider may process payment details directly;
  • the payment provider may provide us with limited customer and transaction metadata;
  • the payment provider’s own privacy notice and buyer terms may also apply;
  • Monorex will not store full card numbers or full payment card details on its own systems.

9. Cookies and analytics

We may use essential cookies and similar technologies to:

  • keep you signed in;
  • remember preferences;
  • protect against abuse;
  • secure the service;
  • measure traffic;
  • understand how the website and application are used;
  • improve product performance and user experience.

Some cookies may be necessary for the service to work. Other cookies, such as analytics or marketing cookies, may depend on your consent where required by law.

10. Sharing of personal data

We may share personal data with the following categories of service providers where necessary to operate, secure, improve or support the service:

  • hosting and cloud infrastructure providers;
  • database and storage providers;
  • authentication providers;
  • analytics providers;
  • error monitoring and diagnostics providers;
  • customer support tools;
  • email and notification providers;
  • payment providers, if paid plans or checkout flows are enabled;
  • AI infrastructure providers, where required to generate AI-assisted responses;
  • survey, waitlist or beta feedback tools;
  • professional advisers;
  • law enforcement, regulators or public authorities where required by law.

We do not sell personal data.

We do not sell customer trading data.

We do not use customer trading data to train AI models.

11. International transfers

Your personal data may be processed in countries other than your own. Where required by applicable law, we use appropriate safeguards for international data transfers.

These safeguards may include contractual protections, data processing agreements or other transfer mechanisms recognised under applicable privacy laws.

12. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining records, security, legal compliance, dispute resolution and legitimate business needs.

Retention periods may vary depending on the type of data:

  • account data is generally kept while your account is active;
  • imported trade history and account analytics data are generally kept while needed to provide analytics services or until you delete the data or your account, subject to legal or security needs;
  • billing and transaction records may be kept for tax, accounting and legal compliance periods;
  • security logs and audit records may be kept for a reasonable period to protect the service and investigate abuse;
  • AI Coach prompts, AI interaction metadata and diagnostics may be kept for service reliability, safety, debugging and product improvement;
  • waitlist, survey and beta feedback data may be kept while relevant for product development, customer discovery, market validation or user communication, unless you request deletion where applicable.

We may retain anonymised or aggregated data that no longer identifies you.

13. Security

We use reasonable technical and organisational safeguards designed to protect personal data.

These may include:

  • access controls;
  • authentication protections;
  • encryption where appropriate;
  • secure hosting practices;
  • logging and monitoring;
  • audit trails;
  • separation of permissions;
  • read-only connection design where supported;
  • limited access to sensitive operational data.

However, no system can be guaranteed to be 100% secure.

14. Your rights

Depending on your location, you may have rights to:

  • access your personal data;
  • correct inaccurate personal data;
  • delete your personal data;
  • restrict processing;
  • object to processing;
  • receive a copy of your data in portable format;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a supervisory authority.

To exercise your rights, contact info@monorex.ai.

We may need to verify your identity before responding to certain requests.

15. Marketing communications

Where permitted by law, we may send you product updates, newsletters or marketing communications.

You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us at info@monorex.ai.

We may still send service-related messages, such as account, security, billing or important product notices.

16. Children

Monorex is not intended for children, and we do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, contact us at info@monorex.ai.

17. Third-party services and links

Our services may contain links to third-party websites, brokers, exchanges, social networks, payment providers, data sources or other services.

We are not responsible for the privacy practices of third parties. Their own privacy notices and terms apply.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by updating the date above, posting a notice on our website or contacting you where appropriate.

19. Contact

Monorex
info@monorex.ai